Company description::
Accurate Always Announced Industry-Leading Priority Service Program for Call Center Recording Support
Menlo Park, CA – May 17, 2004 – Accurate Always, a leading provider of complete, integrated call recording and monitoring solutions for dynamic call center environments, today announced the Priority Service Program, providing industry-leading support for their exclusive Voxida call recording and quality monitoring platform.
Every customer that opts for the Priority Service Program (PSP) is promised expedited top-notch service, lightening fast response times, spare-in-the air component replacement, and of course, the CEOs direct phone number.
Voxida is a complete turnkey call recording solution. Running on ruggedized hardware in diverse call center environments, Voxida is the proven call capture, search, review and playback solution for verification, quality monitoring and compliance.
“We are excited to deliver top-notch customer care that’s affordable for all of our contact center customers, regardless of size,” said Kate Shemisa, Chief Marketing Officer of Accurate Always. “We believe the last thing that customers need is to be put on hold, post purchase. The PSP provides the support our customers need to protect their investment in call recording technology without having to worry about it. We keep PSP subscribers covered and current.”
The PSP, designed to be the best support the industry offers, promises each customer their own Senior Support Engineer at Accurate Always, comprehensive system coverage and prompt resolution of any issues that may arise. The PSP is delivered at an affordable price point and can be obtained, for one or more years, at the time of purchasing Voxida.
Building on over 30 years of voice recording expertise, Voxida is the proven, fast, effective and secure solution for public safety, call centers, ATC, healthcare, security and financial call recording. Voxida, deployed worldwide, fulfills requirements for compliance, liability reduction, and delivers immediate multi-channel playback for incident reconstruction. The PSP promises an ongoing commitment to service and support.
About Accurate Always
Accurate Always, based in Menlo Park, CA, strives to be the leading call recording solution provider with their exclusive Voxida platform. Voxida provides on-demand, full-time recording and real-time quality monitoring through service observation in call centers for financial, public safety, banking, healthcare, military, security, insurance, ATC and governmental needs. Supporting all major PBX systems, telephony interfaces, and workflow requirements at an attractive price point, the industrial grade Voxida servers deliver powerful, rich call recording, local and remote access, live monitoring and full system security. Accurate is quickly obtaining market share through carefully selected strategic partnerships and distributor alliances worldwide. For more information about Accurate Always and the Voxida Call Recording Platform, see www.accuratealways.com
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