Company description::
VOICEGATE STREAMS REAL TIME STATION STATUS AND RECORDED CONVERSATIONS FROM SERVER TO DESKTOP
In keeping with its mandate to provide affordable, secure, local and remote access
to archived telephone conversations and data captured by its voice recorder/call monitoring solutions, VoiceGate Corporation is proud to announce its “Remote Manager”: a LAN or WAN based agent activity console designed to give desktop access to all on-or-off-site managers wishing to monitor agents, staff or extensions connected to VoiceGate’s Intelligent Line Tap Server.
“We really needed to provide managers and administrators remote access to their
call logging server to provide real-time information regarding the agent’s or employee’s current phone state: what they are doing, what is showing on the phone’s display, number dialed, DTMF dailed, recording status, start/stop time of call and current call duration,” says Kevin Brook – Business Development Director of VoiceGate Corporation.
“That’s not the best of it”, says Brook “if an administrator wants to pull a status
report on a particular agent, now they can do so without ever leaving their desk! They
simply enter a search criteria and a complete list of all call activity is displayed enabling
them to read the agent’s comments, and even listen to the recorded conversation through
their desk-top speakers”.
Designed to provide remote, permissions based, hierarchical access to recorded
conversations and phone system data, VoiceGate once again has demonstrated its
capability to bring to market “seamlessly superior” server based products that bridge
the gap between the Computer and Telephony worlds.
Tightly integrated with most popular phone systems, VoiceGate envisions the
Remote Manager will fast become an indispensable productivity tool in the conversation
recording arena. It will provide an unparalleled real-time stream of information from server to the desktop of administrators wishing to be informed, at any time, exactly what is occurring at any station, within their contact center.
Applications for the Remote Manager are:
- Agent Call Activity Monitoring
- Analyze Conversations
- Call Accounting Reports
- Call Quota Tracking
- Coaching New Trainees
- Dialing Campaign Administration
- Quality of Service Coaching
- Reviewing Call Display and Numbers Dialed
- Study Agent Efficiency
About VoiceGate Corporation
VoiceGate Corporation, founded in 1978 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a privately owned Canadian corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular architecture, open platforms, and years of customer design input. Working with its partners to deliver “best in class” communications solutions, its products offerings cover virtually all messaging and call processing applications. From speech enabled voice mail to integrated instant wireless messaging, to call accounting, emergency preparedness dialing engines and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGate’s diverse customer base includes government, ISPs, education, military, public safety, utility, transportation, and business industries, medical emergency response.
For more information, please visit www.voicegate.com. |
